Frequently asked questions
Helpful answers before you order.
Learn how custom orders, approvals, production, shipping, and product support work.
How do I place an order?
Shop ready-made products through our secure Wix storefront. For a custom design or bulk order, contact us with the product, quantity, sizes, colors, deadline, and artwork you have.
Can you create the artwork for me?
Yes. The Desygn Shop offers original logo creation, apparel graphics, brand materials, promotional design, and web design. Design fees and included revisions depend on the project scope.
Will I see my custom design before production?
Yes. Custom work is presented for approval before production begins. Please review spelling, dates, colors, sizes, placement, and other details carefully; approval confirms those details.
How long does a custom order take?
Timing depends on design complexity, quantity, product availability, and delivery method. Your quote or order confirmation will include the best current estimate. Time-sensitive orders should be discussed before purchase.
Can I change or cancel an order?
Contact us immediately. Changes or cancellations may be possible before design or production begins. Once a personalized item enters production, it generally cannot be changed or canceled.
Do you offer bulk or event pricing?
Yes. Quantity pricing may be available for teams, reunions, businesses, schools, nonprofits, and events. Contact us for a quote based on your artwork, product, quantity, and deadline.
How do shipping and returns work?
Shipping estimates are provided during ordering. Personalized and made-to-order items are generally final sale unless they arrive damaged, defective, or different from the approved order. Read the full Shipping & Returns policy.
What should I do if my order has a problem?
Contact us promptly with your order number and clear photos of the item, packaging, and shipping label. Keep all packaging until the issue is resolved.